We offer flexible shipping options to ensure your convenience. Estimated delivery times vary based on your location:

• Benelux: Expect your order to arrive within 1-3 days.
• Europe: Orders to European destinations typically arrive in 1-6 days.
• Rest of the World: For orders to the rest of the world, please allow 1-9 days for delivery.

Shipping costs are automatically calculated during the checkout process, taking into account your order details and location. As an added benefit, orders exceeding €75 qualify for free shipping.

Rest assured, we value transparency and timely updates. Once your order is processed, we promptly provide a track and trace link, allowing you to monitor the progress of your shipment. This way, you can stay informed every step of the way.

 

 

With us, you can return your order quickly and easily!

 

We have developed a returns portal (and track&trace page) to provide our customers with the best and fastest service.
Go to our return portal here and register your return.

Follow the steps in the returns portal to register your return.

Is it not possible? You can always reach us at info@fiastra.net, we will help you within 24 hours.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancelling, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for the return from your home to the shop can be for your account (check above). If you exercise your right of withdrawal, the product will be returned with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur. To make use of this right, please contact us via info@fiastra.shop. We will then refund the order amount due within 14 days of notification of your return, provided that the product has already been received in good order.

The right of withdrawal does not apply to products that are made to measure according to the specification entered by you. The sale is hereby final after successful payment.

Exception for sealed products:

This includes, for example, products that cannot be returned after opening for hygienic reasons. This will be indicated in the product description if applicable.

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided that the seal is not broken. If the seal is broken, your order is final and cannot be returned. Should you make use of your right of withdrawal, then you will have another 14 days to return your product after cancellation. You will then be credited with the full order amount including shipping costs. In the Netherlands the return costs are free, check the prices in our return policy for foreign return costs. If you exercise your right of withdrawal, the product will be returned with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur. To make use of this right, please contact us via info@fiastra.shop. We will then refund the order amount due within 14 days of notification of your return, provided that the product has already been received in good order.

All our products are made in the Netherlands, in a sustainable way.